Remote Infrastructure Management (RIM)

Todays IT managers deal with a variety of IT systems and cloud environments. They manage multiple vendors and need to deal with enterprise compliance, governance and security. They are usually constrained by time and resources to meet the business needs.

Trigent helps them manage the complexities and challenges of running the business without downtime. We take care of the routine tasks related with hardware and software infrastructure such as security checks and software updates. All services are provided remotely from our secure environment. Clients enjoy cost savings and peace of mind knowing the business interruptions are now eliminated and systems are working normally during business and off business hours.

RIM Services

Desktop Management

  • Basic Desktop Services
    • OS installation, security & vulnerability patch management
    • OS upgrades
    • Antivirus installation, patch management
    • Security hardening
    • Troubleshoot and fix issues reported by end users
  • Desktop Hardware Management Services
    • Troubleshoot desktop hardware
    • Overall desktop performance
    • Hardware upgrades
  • Desktop Application Management Services
    • MS Office installation and configuration
    • Patch management of the software

Network Management

  • Basic Services
    • Monitoring LAN and WAN uptime
    • Handling network performance related issues
  • Advanced Network Services
    • Installation of WAN links and liaising with ISPs
    • Firewall and router security policies
    • Monitoring the bandwidth utilization in LAN
    • Handling latency issues

Server Management

  • Basic Server Management Services
    • OS installation, security
    • OS upgrades
    • Antivirus installation, patch management
    • Security hardening and user management
    • Ongoing backups/restore activities
    • Troubleshoot and fix ongoing issues
  • Server Hardware Management Services
    • Troubleshoot server hardware
    • Overall server performance
    • Hardware upgrades
  • Advanced Server Management Services
    • Active Directory installation and configuration
    • Other Server Services
  • DNS, DHCP, RAS and VPN, Mail servers, Database Servers, Web Servers and Print/File Servers
    • Any other 3rd party server applications
    • Version upgrades of the services and server applications

Hosted Website and Server Management

  • Ongoing content management
  • Migration from one hosting provider to another